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Maximize & Optimize
Maximize Profits By Optimizing Your
Customers
Turning One-Shot Sales Into A Continuous Stream of
Income
3 Critical Elements To Growing Your
Business
For many business owners and marketers, marketing only
means getting new customers. True, getting new customers
is important for every business but it is only one part of
the OPTIMIZATION equation.
In order for a business to achieve exponential growth, it
must do the following three things:
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Increase its customer base.
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Increase each customer's frequency of
purchase.
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Increase each customer's average amount
of purchase.
Marketing must address all three of these
areas to optimize a business. For some reason though, 95%
of marketing dollars are spent on gaining new customers.
But by failing to increase your current customers'
frequency and amount of purchase, there's a good chance
that you're wasting valuable resources.
3 Steps To Avoid Perpetual One-Shot Selling
Restaurants are a good example of perpetual one-shot
selling. It's not that people don't come back necessarily,
just that the restaurant makes no pro-active effort to get
them back. That's why I'm going to use a restaurant to
illustrate a simple 3-step formula that will keep
customers coming back over and over again. This formula
can and should be applied to every business.
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Step One: Capture the names and
addresses of all of your customers.
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Step Two: Systematically contact all of
your customers and ask them for more business.
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Step Three: Offer a reward when you ask
for more business.
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Sounds simple enough and it is. But I can
assure you that any business that is struggling isn't
doing it and 90% of businesses that aren't struggling
could double their profitability-if they would execute
this formula.
By execute, I mean contacting the customers either
individually or by a letter that is computer addressed and
laser printed and sent to them. I don't mean sending a
coupon in the mail on the back of a lost child postcard
(although those are good for finding customers in some
cases).
The Myth Of Passing Out Coupons
What about a method that most small-time restaurants use:
coupons. I'll submit to you that most people using your
half-off coupon are looking for a deal more than they're
looking for a good restaurant to frequent.
Think about the message the coupon sends to customers: Our
place is so bad that we've got to give it to you at half
price to make it worth your while. Plus you don't make any
profit on the transaction.
You must pro-actively seek to work the back-end. Most
businesses let their customers dictate what their buying
habits will be how often they'll come back, how much
they'll spend when they do buy, etc. Most businesses are
reactive when it comes to re-selling their customers. If
you already have sunk the cost of generating and nurturing
a customer once, why not solidify the relationship and
profit from him forever?
Start immediately to do everything in your power to gain
repeat sales from your current customers. It may be
something as simple as writing them a letter or giving
them a telephone call. But one thing is certain if you
don't ask for the business, your competitors will.
Joint Ventures: How to Gain $3.4 Million of Good Will
in 30 Days
One of the best ways I know to leverage your time and
marketing dollars is to enter into joint ventures with
other businesses. The first place you need to consider
when looking to maximize profits is reselling to your own
customers.
If you agree that your customers are your business' most
valuable asset, then you should see the potential profits
available if another business will make its customers
available to you. Available, that is, in the form of
consignment of goods, an endorsement or a more integrated
joint venture.

Joint ventures can work in one of two
basic ways. First, you let other companies play off your
customer base and then take a percentage of each resulting
sale. Or second, work a deal with other companies to make
their customers available to you and then pay them a
portion of each sale.
The underlying principle of why this works is simple. A
business will spend some finite amount of time, money,
resources, and sweat developing a relationship with its
customers. The customers will have some level of
confidence in that company which translates into their
willingness to respond to offers made by the company.
For instance, a company might spend $50,000 a year in
advertising, $80,000 a year on commissioned salespeople,
and $5,000 a month for prime retail space. These three
expenditures alone not to mention dozens of others account
for almost $200,000 spent a year to develop customer
relationships. Now, if you work a joint venture with the
owner of that store, you can access all of that money
spent for the cost of a letter.
Joint Venture Marketing Offers Your Business The
Ultimate Financial Leverage
There are thousands of ways to construct joint venture
deals. You have to be willing to actively pursue and put
together deals. When you present another business owner
with a proposition, your approach is all-important.
Just like all good marketing efforts, you want to preach
benefits to him immediately. Don't just go up to him and
say, "Will you endorse my product to your customers?" You
have to paint the picture first. You have to help him
understand how it works. Not everyone understands the
dynamics and leverage like you do.
The marketing function of a business can offer tremendous
leverage. These concepts can be applied to almost any kind
of business successfully as long as you keep an open mind
and continue to think outside the box.
Learn more about the MYM system by
requesting one or more of our free resources: Click here
-> Free Resources.
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